Distance Sales Agreement

Article 1 - Parties

SELLER: Adastra Yazılım ve Teknoloji Çözümleri - Address: 23 Nisan Mah. Ata Cad. Gizemler Plaza 3 No:5/23, Nilüfer / Bursa 16130 - Email: info@adatra-intelligence.com - Phone: +90 536 351 81 33

BUYER: The person or organization identified when the EmlakCRM account is created and at payment. The Buyer's identity/title and contact details are recorded in the account and order records.

Article 2 - Subject of the agreement

The subject of this agreement is to determine the rights and obligations of the parties, under the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, for the sale and delivery of the subscription (12 months of use) or perpetual license package of EmlakCRM software that the BUYER orders through the SELLER's website at emlakcrm.sectionerp.com.

If the BUYER does not have consumer status (for example, purchasing in the course of a commercial activity), provisions specific to consumers do not apply and the agreement is subject to the Turkish Code of Obligations and the Turkish Commercial Code.

Article 3 - Product and price

The type of product (subscription or perpetual license), its scope and its sale price are shown to the BUYER on the payment screen before the order is confirmed. The amount shown is the total charged in Turkish Lira, calculated as the list price less any discount, plus 20% VAT.

Payment is made by credit/debit card through the PayTR payment infrastructure with 3D Secure support, in a single payment or in the installment options the card allows. Subscription packages do not renew automatically.

Article 4 - Delivery

The product is a software service provided electronically and is not physically shipped. When payment is approved, the selected package is assigned to the BUYER's account and the right of use begins immediately; there is no shipping or delivery fee. Receipt of payment by the SELLER is verified by the payment institution's notification; for orders with no notification, the package is not assigned.

Setup, data migration, training and support services are provided with the package and are planned by contacting the BUYER.

Article 5 - Right of withdrawal

Under sub-paragraph (ğ) of the first paragraph of Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer. The BUYER acknowledges that the right of use begins immediately once payment is approved and that there is therefore no right of withdrawal.

Cancellation and refund processes are set out on the "Delivery and Refund Policy" page.

Article 6 - Obligations of the Seller

The SELLER agrees to provide the product in line with the characteristics stated in the agreement, to process the BUYER's personal data under the principles in the Privacy Notice and Privacy Policy, and to provide support during the hours stated on the website. Temporary interruptions to the service may occur due to technical maintenance, security updates or force majeure.

Article 7 - Obligations of the Buyer

The BUYER agrees that the information given when ordering is accurate, that they will not share account credentials with third parties, and that they will not use the software outside the scope of the license. Copying, renting, decompiling or transferring the software without permission is prohibited.

Article 8 - Dispute resolution

For disputes arising from this agreement, if the BUYER has consumer status, the Consumer Arbitration Committees and Consumer Courts at the BUYER's or the SELLER's place of residence are competent, within the announced monetary limits. In other cases, the courts and enforcement offices at the SELLER's location (Bursa) are competent.

Article 9 - Entry into force

The BUYER declares that they have read and accepted all terms of this agreement when ordering. The agreement is deemed concluded and in force electronically upon payment approval of the order.