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EmlakCRM

Delivery and Refund Policy

Delivery

EmlakCRM is a software service provided electronically; nothing is shipped physically and no shipping fee is charged. When your payment is approved, the package you bought is assigned to your account immediately and appears in your panel. If payment confirmation is delayed, you can refresh the page or contact us at info@adatra-intelligence.com.

Order cancellation

You can abandon your order before payment is completed; simply close the payment screen and your card will not be charged. Orders that are not completed expire automatically after a short time.

Right of withdrawal and refunds

For services performed instantly in an electronic environment and intangible goods delivered instantly, there is no right of withdrawal under sub-paragraph (ğ) of the first paragraph of Article 15 of the Regulation on Distance Contracts. Therefore, no refund is made for packages whose payment has been approved and whose right of use has been assigned, except in the following cases.

  • If more than one charge was made for the same order, the excess amount is refunded.
  • If your payment was taken but your package was not assigned to your account due to a technical problem, the package is assigned; if it cannot be assigned, the amount is refunded.
  • If the service cannot be provided as stated in the agreement for a reason attributable to the SELLER, the amount paid is refunded.

Refund process

You can send your refund request with your order number and account details to info@adatra-intelligence.com. Your request is evaluated and concluded within 14 days at the latest. Approved refunds are returned through PayTR to the card used for payment, by the same method; how long it takes to appear on your card statement depends on your bank. Refunds are made for the same amount as the payment; for installment payments your bank applies the refund according to the installment plan.

Contact

For all questions about delivery, cancellation and refunds, you can write to info@adatra-intelligence.com or call +90 536 351 81 33. Support hours are 09:00-18:00, seven days a week.